Support Center: Professional Installation/Upgrade FAQ

Upgrading to the latest version of RealtyScript requires that you have an active support access subscription. You are eligible for free upgrades, downloads, and support for 1 year from the date of purchase. If you are out of your support period, you can renew it from our pricing page.

Once you have done this or if you are currently within your support period, you can request us to install it as a professional paid service from our pricing page. Please see our pricing page for up-to-date pricing.

NOTE: The professional installation/upgrade service does not cover or include installing ionCube, setting up the server, or transferring any custom changes or design elements that have previously been done.

Unfortunately, no. It is not possible to transfer your design or development changes due to the nature of software releases. We often change core files and have no way to tell if your core files have also been changed.

If you are interested in upgrading to the latest version and wish to keep custom changes in place, please contact us for a price quote and timeline. You will need to be able to provide us with a brief description of current mods in place that you want transferred.

Yes. We have thousands of customers from around the world relying on RealtyScript. Unfortunately, it is not possible to manually apply bug fixes or patches individually for each customer, especially considering our customer base is using many different versions of the software.

If you have an issue with the software and want it upgraded to resolve an issue, you will need to upgrade to the latest version or contact us for a quote to resolve the issue.

Simply put, you are able to take advantage of the latest security enhancements, bug fixes, new features, and experience of the RealtyScript Team. Every release is an improvement on the previous one in terms of stability, security, and feature set.

In addition, we also pay close attention to trends happening in the industry and web, taking this into consideration with the direction of the software. For example, we now offer a fully mobile-friendly/responsive design, which was not even a consideration a few years ago.

If you’d like for us to assist, we are available for paid custom development work. Please contact us for a price quote and timeline.

Please be sure to view our support policy.